Yerevan · 2026
Guest intelligence, redefined.
SmartGuest turns table QR/NFC scans and your POS checks into a living profile of every returning guest — no app, no loyalty card.
Know your guests · Grow your revenue · Build loyalty that lasts.
A customer just walked in — and you have no idea who they are or what they want.
Restaurants lose 20–40% of their guests to churn they never see coming. The signals are there on every visit. Almost no one is capturing them.
of regulars stop visiting without ever complaining — owners notice weeks later, after the revenue is already gone.
A guest can visit 30 times and the restaurant still doesn't know their name, preferences, or visit patterns.
feeling runs the business. Promotions, menus, staffing — all decided by instinct, not one data point about who's walking in.
Every guest already tells you everything. You just have to listen.
When a guest scans the menu NFC tag or QR code at your table — that's a signal.
When they come back next week — that's a pattern.
When they stop coming — that's a warning.
SmartGuest captures all of it, automatically, in the background.
How it works
Zero friction for guests. Zero extra work for staff.
Four steps that run silently on top of a visit your guest already wanted to make.
Guest scans the menu
Every table has an NFC tag and QR code. Guests scan to open a beautifully designed digital menu — something they already want to do. No app, no login.
SmartGuest recognises them
A private, anonymous guest ID identifies the device. On their next visit they're recognised automatically — no app, no account, no sensitive personal data collected.
Their order is linked
After payment, SmartGuest matches the scan to the table's POS check — items, discounts, spend, time, and full basket. Now you know what they ordered, how much, and when.
You get actionable insights
Your dashboard shows who your regulars are, who's at risk of leaving, and exactly what to do about it — before they're gone.
Features
Every insight is a direct lever for visits, spend, and loyalty.
Win back lost guests
Automatically identify customers who haven't returned, and send targeted offers before they go to a competitor.
Reward your best customers
Know exactly who your top 20% are. Give them the recognition and perks that turn regulars into brand ambassadors.
Smarter menu, higher spend
See which dishes your regulars love, and let staff recommend the right item to the right person at the right table.
Know when they'll come back
Spot visit patterns — who comes every Friday, who arrives at lunch — and plan staffing and stock accordingly.
Campaigns that actually work
Stop guessing who to target. Segment by behaviour and send offers only to guests who will actually respond.
One dashboard, full picture
Everything you need to know about your guests in one place. Check in every morning. Make better decisions every day.
Retention is the highest-return investment a restaurant can make.
cheaper to retain an existing guest than to acquire a new one.
profit increase from just a 5% lift in retention.
of revenue comes from repeat guests.
SmartGuest makes it possible to:
Catch a weekly regular going quiet — flag them as pre-churn and win them back before they pick a competitor.
Discover Friday-lunch guests spend 40% more than dinner guests — then redesign your Friday lunch promotion to capture that pattern every week.
Arm waiters with a recognised guest's last visits — spot-on recommendations make guests feel known, valued, and far more likely to return.
Know dessert orders are up 34% on Friday evenings — and launch a weekend dessert special timed to your busiest, most profitable moment.
The dashboard
One dashboard. Two layers of intelligence.
From day one you get venue analytics straight from your POS. Over time, as more guests are recognised, SmartGuest builds a richer layer of guest intelligence — both working automatically in the background, with no extra effort from your team.
Revenue & sales — daily, weekly, monthly trends, check size, revenue by daypart and day of week.
Menu performance — top and bottom sellers, category mix, items ordered together, new-item adoption.
Table & operations — turnover rate, occupancy time, peak hours, per-table utilisation.
Guest behaviour — new vs. returning split, repeat-visit rate, visit frequency, RFM segmentation, lapsing-guest watchlist.
Promotions — discount usage, campaign redemptions, correlated revenue lift.
What you get
The restaurant that knows its guests wins every time.
For the owner
A live dashboard with daily, weekly, and monthly reports delivered automatically. Data export to CSV/Excel, and a read-only API for venues with their own BI tools — a strong analytics and strategy foundation.
For your guests
An experience that feels like a restaurant that genuinely knows them. No app, no loyalty card — just a place that remembers.
For your team
Zero extra work. When a recognised guest sits down, their waiter sees a live recognition card — favourite dishes, usual visit time, a recommended item — automatically, before the order is taken.
Start recognising the guests you're already serving.
Put a SmartGuest tag on every table and turn scans and checks into guest intelligence — from your very first service.
or book a demo — see your own venue's data in a live walkthrough.